Return Policies


TGM WATCHES 1-2-3 Return  & Refund Policy

Return Policies

1. At  TGM WATCHES we know for a fact that you will be thrilled with your new TGM WATCHES. In the rare event that you are unsatisfied with your watch or if there were any shipping damages you can get a refund within 14 days after receiving your watch, we will cover the shipping costs if the problem is caused by us. If not, You will need to pay for the shipping costs yourself and we will charge $30 - for the shipping costs we paid to ship the watch to you. Just send us an email and we will respond to your inquiry within 24 hours.

2. If an issue occurs with the movement of your watch we will replace your watch by a brand new watch. This is a 24 month warranty. We will cover the shipping costs if the problem is caused by us.

3. Please return your watch in its original condition and follow the return instructions below. Returns shipped from within the United States may be sent directly to our listed US return address. For returns shipped from outside the United States, you must contact us before shipping.

Refund

The 30-day refund policy will apply to the following cases
- The customer receives a product that is not as described
- The product received is defective
- The customer tries it but does not like it (in this case, the customer only needs to pay the shipping fee)
In addition, if the customer does not respond within 30 days of receiving the goods, the order will not be refunded in any case.
(Refund time will be from 3 to 5 days after we receive information from the customer. Refund time to the customer's account will depend entirely on the customer's payment method system. pay us)

If you want to exchange or return the product, please click on the following link.

 

Return Addresses

Returns shipped from within the United States

If your item is currently in the United States and you are shipping it from a US address, you may send your eligible return directly to our US return address below without contacting us first. Include your order number inside the parcel and write your name together with the required shipping mark KD894 on the parcel. Please keep your tracking receipt.

Returns shipped from outside the United States

You must contact us at info@tgmwatch.com before sending your return. Include your order number and the country you are returning from. We will confirm the appropriate return address and provide shipping and customs instructions. Do not send your parcel to any listed warehouse until you have received our instructions.

If you ship a return from outside the United States without contacting us first, or do not follow our return instructions, TGM is not responsible for customs duties, import taxes or customs-related charges arising from that shipment, except where applicable law requires otherwise. Following our instructions does not guarantee that a shipment will be exempt from customs charges. Your statutory rights are not affected.

Shipping mark instructions: Please write your name together with the correct shipping mark on the parcel.

  • US shipping mark: KD894 — Example: Name Wendy Davis KD894 (KD894 is required)
  • Germany shipping mark: BTV NKtgm
  • UK shipping mark: HANK TGM

United States Return Address / Warranty Support

For returns shipped from within the United States, please send your eligible return to the address below with the shipping mark KD894 along with your name.
Example: Name Wendy Davis KD894 (KD894 is required)

Warranty support :620 NE 113th Ave
Portland OR 97220
United States

Phone: +1 503 261 3686
Pickup Time : Monday - Saturday : 10am - 6pm
Sunday (Sunday): Closed

UK Return Address

Shipping mark: HANK TGM
HANK TGM
30 Sharnbrooke Close
Welling
DA16 1SL
United Kingdom
Phone: 07721 081001

Germany Return Address

Shipping mark: BTV NKtgm
BTV NKtgm
Otto-Hahn-Straße 1
63225 Langen
Germany
Phone: 07424640210

Sale items

Items purchased at a sale price are final sale and are not eligible for a refund or return. This does not limit any rights that cannot be excluded under applicable law. If an item arrives damaged, defective, or different from what was ordered, please contact us promptly so we can review and resolve the issue.